Msafiri Driver

Delete your driver data

Use this form to request deletion of your Msafiri Driver account, your trip history, experiences, bookings and vehicle information and the data we hold about you.

Driver account deletion
Trip history
GPS data
Licence documents
Earnings records
GDPR erasure
Kenya Data Protection Act
30-day grace period
Tax records
Right to be forgotten

Identity check: Within 48 hours
Grace period: 30 days to undo
Tax records kept: 7 years, by law

What we hold about you

Driver profile & identity
Display name, photo, phone number, email, national ID and licence details.
Vehicle information
Vehicle make, model, registration plate and insurance documents uploaded.
Trip history
All completed and cancelled trips including pick-up and drop-off points.
Location & GPS data
Real-time and historical GPS traces recorded during active trips.
Route & navigation logs
Saved preferred routes and in-app navigation history.
Earnings & payoutsRetained
Financial records are retained for 7 years as required by tax legislation.

How long it takes

1
Identity verification
Up to 48 h · We confirm the request originated from the account owner via the registered email.
2
Grace period
30 days · Your account is suspended but not yet erased. Contact us to cancel within this window.
3
Data deletion
Up to 7 days · Personal data and trip records are permanently removed from our systems.
4
Confirmation email
Immediate · A final confirmation is sent once deletion is fully complete.

Prefer the app?

You can start the same request in Msafiri Driver under Settings → Account → Delete account.

Questions first?

Talk to the privacy team before you submit. We can export your trip history and earnings for you.

msafiridriver.support@itart.technology