Msafiri

Privacy Policy

Msafiri helps you discover and book adventures, transport and places to stay across East Africa. This policy explains what personal data we collect when you use the Msafiri traveller app, why we collect it, who we share it with, and the controls and rights you have over it.

Traveller privacy
Booking data
Payment data
Location data
Kenya Data Protection Act
GDPR
Data deletion
East Africa travel
Cookies
In-app messages

Data controller: IT Art Technologies
Location use: Only while in use
Last updated: September 2026

16 sections · Effective 1 September 2026 · Last updated September 2026

Your rights at a glance

Access a copy of the personal data we hold about you
Correct information that is inaccurate or out of date
Request deletion of your account and associated data
Export your bookings and profile in a portable format
Withdraw consent for location, notifications or marketing
Object to processing or lodge a complaint with a regulator

Request data deletion

Privacy questions?

Our privacy team answers every request about the data we hold on travellers.

msafiri@itart.technology

About This PolicyWho we are, what this policy covers and who it applies to.

Information We CollectData you give us, data we collect automatically and data from partners.

How We Use Your InformationDelivering bookings, keeping you safe, improving the product and required disclosures.

Legal Bases for ProcessingThe lawful grounds we rely on under the Kenya DPA and GDPR.

Location InformationForeground-only location, why we need it and how to turn it off.

How We Share InformationPartners, service providers and legally required disclosures.

Payments & RefundsHow payment data is handled and how long records are kept.

Data RetentionHow long each category of data is kept and what happens on deletion.

How We Protect Your InformationTechnical and organisational safeguards, and what to do after a breach.

Your Privacy Rights & ChoicesAccess, correction, deletion, portability, objection and complaints.

International Data TransfersWhere your data is processed and the safeguards applied.

Cookies, SDKs & AnalyticsThe tracking technologies we use and how to control them.

Automated Decision-MakingWhere automation is used and your right to human review.

Children's PrivacyMinimum age and how we handle data collected from a minor.

Changes to This PolicyHow we version this policy and notify you of material changes.

Contact UsHow to reach our privacy team and raise a complaint.