Msafiri Driver

Privacy Policy

Msafiri Driver is the app you use to accept trips and earn on the Msafiri platform. Because driving involves location, safety and licensing data, this policy explains in detail what we collect, when location tracking is active, who we share data with, and the controls and rights you have.

Driver privacy
Ride-hailing
GPS location
Telematics
Driving licence
Background checks
Earnings data
Kenya Data Protection Act
Safety reports
Data deletion

Data controller: IT Art Technologies
Location tracking: Only while online
Last updated: September 2026

18 sections · Effective 1 September 2026 · Last updated September 2026

About This PolicyWho we are, what this policy covers and your role as a driver.

Information We CollectIdentity and licensing, vehicle documents, trip, device and telematics data.

How We Use Your InformationDispatch, navigation, payment, safety, compliance and quality management.

Legal Bases for ProcessingThe lawful grounds we rely on under the Kenya DPA and GDPR.

Location InformationBackground location while online, what stops when you go offline.

Driving Behaviour & TelematicsSensor-derived safety signals and how they affect your account.

Safety & Emergency DataWhat happens when you use the emergency button or report an incident.

How We Share InformationPassengers, insurers, authorities, payment and verification partners.

Earnings, Tax & Financial RecordsHow payout data is handled and the 7-year retention rule.

Data RetentionHow long each category is kept and what deletion actually removes.

How We Protect Your InformationSafeguards we apply and the account duties you hold.

Your Privacy Rights & ChoicesAccess, correction, deletion, portability, objection and complaints.

International Data TransfersWhere driver data is processed and the safeguards applied.

Cookies, SDKs & AnalyticsTracking technologies in the driver app and web dashboard.

Automated Decision-MakingDispatch, fraud and deactivation automation, and your right to review.

Children's PrivacyAdults only, and how unaccompanied-minor rides are treated.

Changes to This PolicyHow we version this policy and notify drivers of material changes.

Contact UsHow to reach our privacy team and raise a complaint.